Industrial Wireless Solutions LLC (“IWS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we may collect through our website, how we use that information, and the choices available to you.

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Information We Collect

When you use our website, we may collect information that you voluntarily provide through forms or other website features, including:

• Name

• Company name

• Email address

• Phone number

• Location or business address information

• Product, application, quote, repair, RMA, or parts-request information

• Equipment model numbers, serial numbers, and other technical information

• Photos, documents, or other files you choose to upload

• Messages and other information you provide when contacting us

Our website may also automatically collect certain technical information, such as your browser type, device type, IP address, pages visited, referring website, and general website usage information.

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How We Use Information

We may use information collected through the website to:

• Respond to questions and inquiries

• Prepare quotations and provide product information

• Process repair and RMA requests

• Assist with spare and replacement parts requests

• Provide technical support

• Communicate with customers, prospective customers, representatives, and other business contacts

• Improve our website, products, services, and customer experience

• Maintain website security and prevent misuse

• Comply with applicable legal and business requirements

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Website Forms and File Uploads

Information submitted through our Request a Quote, Contact, Repair/RMA, Parts, Become a Rep, or similar forms may be used by IWS personnel to respond to your request and provide related products or services.

If you upload photographs, documents, or other files, those files may be reviewed and retained as necessary to evaluate your application, repair, parts request, or other inquiry.

Please avoid submitting confidential, proprietary, or sensitive personal information unless it is necessary for your request.

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Website Hosting and Service Providers

Our website is built and hosted using Wix. Wix and other service providers that support the operation of our website may process certain information on our behalf as necessary to provide hosting, form submission, security, analytics, communications, and related website services.

These service providers may maintain their own privacy policies governing how they process information.

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Cookies and Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, measure website performance, and improve the user experience.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the operation or functionality of portions of the website.

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Sharing of Information

IWS may share information with employees, affiliated companies, service providers, vendors, or business partners when reasonably necessary to respond to your request, provide products or services, operate our business, or maintain our website.

We may also disclose information when required by law, regulation, legal process, or a valid governmental request, or when reasonably necessary to protect the rights, property, security, or safety of IWS, our customers, or others.

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Data Retention

We retain personal and business information for as long as reasonably necessary to fulfill the purpose for which it was collected, maintain appropriate business records, provide ongoing customer support, and meet applicable legal, accounting, or operational requirements.

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Data Security

IWS takes reasonable administrative and technical measures intended to protect information submitted through our website. However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

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Third-Party Websites

Our website may contain links to third-party websites, including websites operated by manufacturers, business partners, social media platforms, or other organizations.

IWS is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of those websites.

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Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information you have provided to us, subject to applicable legal and business-record requirements.

You may also contact us if you have questions about how information submitted through this website is used.

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Children’s Privacy

The IWS website is intended for business and industrial users and is not directed toward children.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, or applicable requirements.

The effective date shown at the top of this page will indicate when the policy was most recently updated.

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Contact Us

If you have questions about this Privacy Policy or information you have submitted through our website, please contact:

Industrial Wireless Solutions LLC
435 N. 21st St.
Sebring, OH 44672
Phone: 330-851-3433
Email: sales@iwscontrols.com